Daisy Hernandez joined Zuora in January 2020 bringing over 20 years of enterprise software experience. She spent the last decade at SAP, most recently serving as Global Vice President of Product for the collaboration and communities portfolio. Leading a global cross-functional organization, she was responsible for driving business growth by creating verticalized solutions and enabling marketing and sales through multiple routes to market. Organizations experienced benefits of nearly $31 million over three years versus costs of $4.2 million, adding up to a net present value (NPV) of $26.8 million and an ROI of 631%. Daisy also defined the business & commercial subscription model for one of the first multi-tenant SaaS solutions at SAP.

 

Prior to SAP, Daisy held leadership roles in business operations, engineering program management, and software development at high tech and telecommunications companies such as Oracle, BEA, Plumtree, Syndeo, Excite@Home, and Pacific Bell.  Daisy graduated from the University of California Berkeley with a BS in Chemical Engineering.

Chris comes to Zuora with his proven track record of more than 15 years leading product for large-scale software companies, including LogMeIn, Citrix and Intuit. He was most recently the senior vice president and general manager of the Communications and Collaboration business unit at LogMeIn where he managed a multi-national organization of more than 1,000 employees while setting the overall business unit strategy. Prior to that, he was the Chief Product Officer of LogMeIn, where he led overall product strategy for the $1 billion organization, including ownership for the company’s commerce, data and identity services. Prior to LogMeIn, Chris was vice president and general manager of the Citrix Communications Cloud. He also held multiple product roles at Intuit, including vice president of product experience and leading the transformation of Intuit’s payments technology platform. Chris is also a Boston Consulting Group strategist, having spent five years at the leading global management consulting firm.

Brent R. Cromley, Jr. has served as Zuora's Senior Vice President of Technology since September 2015. Prior to joining us, Mr. Cromley served as Chief Technology Officer at Zappos.com, Inc., an online retailer that was acquired by Amazon.com, Inc., from November 2013 to June 2015, as Vice President of Technology from October 2011 to November 2013, and as Senior Director of Engineering from January 2007 to October 2011.

Cromley spent eight years at Zappos, joining the organization when it was just 15 engineers on the cusp of their incredible growth, passing the $1B revenue marker in 2009 to where they are today with a tech team of over 250 folks worldwide.

Cromley graduated from Dartmouth College with a B.S. in computer science and moved to the Bay Area where he began his career in technology as a developer for Oracle. He has worked for small, early-stage startups such as Plumtree and Linkexchange as well as large companies such as BEA and Microsoft.

Tom Krackeler serves as Chief Customer Officer. Tom joined the Zuora executive team as Senior Vice President of Products in May of 2015 through the acquisition of Frontleaf, a subscriber analytics company where he was a founder and CEO. Tom has over 15 years of experience in product leadership at software-as-a-service companies at various stages from startup through IPO.

Prior to Zuora, Tom was Vice President and GM at Convio, playing a key role in the company's 2010 IPO. Tom led Product Development and created the Convio Common Ground product line, where he was also responsible for go-to-market and services. Before Convio, Tom spent 7 years as Co-Founder and SVP Products at GetActive Software, which pioneered online fundraising and constituent engagement for charities and nonprofits.

Jennifer joined Zuora’s management team with 25 years of experience representing public and private companies. As Senior Vice President and General Counsel, Jennifer is responsible for worldwide legal, regulatory and compliance matters affecting the company, including commercial transactions and intellectual property.

Prior to joining Zuora in 2015, Jennifer was SVP, General Counsel, Chief Compliance Officer and Corporate Secretary for SGI (2011-2015), a publicly-traded, high performance computing, Big Data and storage solutions company, with operations in more than 20 countries, where she oversaw all legal affairs, including securities law and other regulatory matters, corporate governance, ethics and compliance, intellectual property and financial transactions.

She previously served as Executive Vice President, General Counsel and Corporate Secretary of Con-way Inc. (2004-2011), a large public transportation and logistics services company, as well as Vice President and Corporate Counsel for Menlo Worldwide, Con-way's supply chain management division, where she started and built out the legal function (1996-2004). She was previously in private practice with law firms in San Francisco.

Jennifer earned a B.A. from Yale University and a J.D. degree from the New York University School of Law.

Tien Tzuo is the founder and CEO of Zuora (NYSE: ZUO). Beginning in 2007, Tzuo evangelized the shift to subscription-based business models coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tzuo spent 10 years building an award-winning subscription management platform capable of powering any subscription business, and to solve the complex billing structures they inherit. Before Zuora, Tzuo was one of the 'original forces' at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tzuo built its original billing system, later serving as chief marketing officer (2003-2005), and chief strategy officer (2005-2008). He now holds a patent for the on-demand application abilities key to Zuora’s proprietary SaaS platform.

Tzuo is the author of the USA Today, LA Times and Amazon best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company's Future - and What to Do About It,” and a sought after speaker by the world’s largest companies to present his definitive playbook for thriving in this new business era.

As the world's foremost authority on the Subscription Economy, Tien has been on the cover of Forbes AI, profiled in stories by Forbes, Fortune and the Wall Street Journal, and interviewed live on CNBC, Mad Money and Sky TV. Tzuo was named Entrepreneur of the Year by EY in 2016, CEO of the Year by The Silicon Valley Business Journal in 2018, and a CMO of the Year finalist by the CMO Council and BusinessWeek Magazine while at Salesforce. He has spoken at the G-20 Summit, Web Summit, Dell World, SaaStr and more.

Tzuo holds a BS in electrical engineering from Cornell and an MBA from Stanford’s Graduate School of Business, where he is a regular presenter in the classroom. He is also a Director on the Boards of Vonage and Network For Good.

Omar Abbosh joined Microsoft in June 2020 following 30 years at Accenture, driving strategic initiatives and digital transformation of leading companies around the world. Mr. Abbosh most recently served as Chief Executive Officer, Communications, Media & Technology, at Accenture, a professional services firm, from July 2018 to November 2019. From March 2015 to July 2018, he served as Accenture’s Chief Strategy Officer leading the company’s investments including acquisitions, industry groups and innovation programs. From March 2004 until March 2015 he held various leadership roles including Accenture’s Managing Director, Resources UK & Ireland and Senior Managing Director, Resources, Growth & Strategy. He joined Accenture in 1989 becoming a partner in 1998. Mr. Abbosh is the coauthor of “Pivot to the Future” and holds a B.A. and an M.A. in Electronic and Software Engineering from the University of Cambridge and an M.B.A. from INSEAD in Fontainebleau, France.

Sarah Bond has led a career disrupting the traditional software, gaming and telecommunications industries, enabling their evolution to subscription businesses and delivering step-change growth. Ms. Bond currently serves as Corporate Vice President, Gaming Ecosystem since June 2020 and previously served as Corporate Vice President, Gaming Partnerships & Business Development at Microsoft. From September 2015 to April 2017, she served as Senior Vice President, Strategy & Emerging Business at T-Mobile and held various other senior roles at T-Mobile since March 2011.  From September 2006 to March 2011, she held various leadership roles with McKinsey & Company, focused on consumer digital businesses. Ms. Bond holds a B.A. from Yale University and an M.B.A. from Harvard University.

Kenneth A. Goldman has served as a member of our Board of Directors since February 2016. Mr. Goldman has served as the President of Hillspire LLC, a wealth management service provider, since September 2017. From October 2012 to June 2017, Mr. Goldman served as the Chief Financial Officer of Yahoo! Inc. Prior to this, Mr. Goldman was the Senior Vice President and Chief Financial Officer of Fortinet Inc., a provider of threat management technologies, from 2007 to 2012. From 2006 to 2007, Mr. Goldman served as Executive Vice President and Chief Financial Officer of Dexterra, Inc., a mobile enterprise software company. From 2000 until 2006, Mr. Goldman served as Senior Vice President of Finance and Administration, and Chief Financial Officer of Siebel Systems, Inc. Mr. Goldman served on the Financial Accounting Standards Board’s (FASB) primary Advisory Council from December 1999 to December 2003. From January 2015 to December 2017, Mr. Goldman served for a three-year term as a member of the Public Company Accounting Oversight Board’s (PCAOB) Standing Advisory Group. In July 2018, Mr. Goldman was appointed for a three-year term to the Sustainability Accounting Standards Board (SASB) Foundation, an independent nonprofit responsible for the funding and oversight of SASB. Mr. Goldman currently serves on the boards of directors of GoPro, Inc., NXP Semiconductor N.V., TriNet Group, Inc., RingCentral, Inc. and several private companies. In addition, he is a Trustee Emeritus on the board of trustees of Cornell University. Mr. Goldman holds a B.S. in Electrical Engineering from Cornell University and an M.B.A. from Harvard Business School.

Timothy Haley has served as a member of our Board of Directors since October 2010. Mr. Haley is a Managing Director at Redpoint Ventures, a venture capital firm, which he co-founded in 1999. Prior to co-founding Redpoint Ventures, Mr. Haley was a Managing Director of Institutional Venture Partners, a venture capital firm. From 1986 to 1998, Mr. Haley was the President of Haley Associates, an executive recruiting firm in the high technology industry. Mr. Haley currently serves on the boards of directors of Netflix, Inc., 2U, Inc., and several private companies. Mr. Haley is also on the Board of Trustees of Santa Clara University. Mr. Haley holds a B.A. in Philosophy from Santa Clara University.

Peter Fenton has served as a member of our Board of Directors since December 2007. Since 2006, Mr. Fenton has served as a General Partner of Benchmark Capital Partners, a venture capital firm. From 1999 to 2006, Mr. Fenton served as a Managing Partner at Accel Partners, a venture capital firm. Mr. Fenton currently serves on the boards of directors of Cloudera, Inc., Elastic N.V., New Relic, Inc., and several private companies. Mr. Fenton previously served on the boards of directors of Twitter, Inc. from February 2009 to May 2017, Zendesk, Inc. from March 2015 to November 2017, Hortonworks, Inc. (now a wholly owned subsidiary of Cloudera, Inc.) from July 2011 to January 2019, and Yelp, Inc. from September 2006 to March 2019. Mr. Fenton holds a B.A. in Philosophy and an M.B.A. from Stanford University.

Tien Tzuo is the founder and CEO of Zuora (NYSE: ZUO). Beginning in 2007, Tzuo evangelized the shift to subscription-based business models coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tzuo spent 10 years building an award-winning subscription management platform capable of powering any subscription business, and to solve the complex billing structures they inherit. Before Zuora, Tzuo was one of the 'original forces' at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tzuo built its original billing system, later serving as chief marketing officer (2003-2005), and chief strategy officer (2005-2008). He now holds a patent for the on-demand application abilities key to Zuora’s proprietary SaaS platform.

Tzuo is the author of the USA Today, LA Times and Amazon best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company's Future - and What to Do About It,” and a sought after speaker by the world’s largest companies to present his definitive playbook for thriving in this new business era.

As the world's foremost authority on the Subscription Economy, Tien has been on the cover of Forbes AI, profiled in stories by Forbes, Fortune and the Wall Street Journal, and interviewed live on CNBC, Mad Money and Sky TV. Tzuo was named Entrepreneur of the Year by EY in 2016, CEO of the Year by The Silicon Valley Business Journal in 2018, and a CMO of the Year finalist by the CMO Council and BusinessWeek Magazine while at Salesforce. He has spoken at the G-20 Summit, Web Summit, Dell World, SaaStr and more.

Tzuo holds a BS in electrical engineering from Cornell and an MBA from Stanford’s Graduate School of Business, where he is a regular presenter in the classroom. He is also a Director on the Boards of Vonage and Network For Good.